Services
FAQ’s
What is paasspay services?
What is paasspay services?
PaassPay is a digitally driven platform where anyone can book on-demand services like Home repair & installation services, travel assistance, legal services and many more services from their local retail stores who will book your needed services using the paasspay app.
Our registration process is quick & simple. You just need to Register on the paasspay.com app/website using your Mobile Number.
Where do I share feedback, suggestions or complaints?
You just leave a message on the paasspay support our executive will contact you regarding it.
App get slow or not working?
First check your internet connection, then clear app cache and close all recent applications from your mobile and put your phone into flight mode and after few seconds close flight mode, now open the app.
How do I contact my Community Manager?
Just click here and select your city.
How do I book a service on paasspay and what is the process after service booking?
Just select the service or find the category or search, then follow the instructions and link buttons on the app and book the service, then always share the booking ID with the customer after booking the service.
After booking a service where I can find details?
Simply click on your apps bottom menu order page.
How can a booking cancelled on paasspay?
Is there any cancellation charge for booking cancel?
Yes, paasspay will charge you the booking charge as a cancellation charge.
I booked a service but the service partner still has not visited customer’s location?
After service booking, it takes 24 hrs to assign a service partner, if your booking gets over 24 hrs and still service partner has not visited then call your Community Manager and share the order ID and details with him.
After service a customer is unsatisfied with his service and wants to get a refund what we can do?
Paasspay offers re-visits and reviews for “after-service unsatisfied customers”, you just need to share the order ID and details with your Community Manager.
Service Partner FAQ’s
How do I earn on paasspay as a service partner?
After joining you will get services from your Community Manager, you just accept the service and visit the customer address and after service done you collect your charge from customer in instant cash mode.
How do I use the service partner dashboard?
Every morning check your partner dashboard, if you find a booking assigned just accept the booking and follow the link buttons and instructions on the app.
still do not understand just call your Community Manager he will assist you.
Can I cancel my booking?
Yes you have the option to deny the booking, but if cancel the booking after acceptance then you will penalised with a cancellation charge or block your service ID.
What should I do as a service partner if the customer wants to cancel the booking or customer’s address is wrong or the customer asks me to visit the next day?
On all the mentioned above conditions you just call the Community Manager and inform about the situation he will assist you.
What should I do as a service partner if a customer refuses to pay after service?
Please don’t argue with the customer in this situation and call your Community Manager from the customer’s location and share the booking ID and details with him and ask about the situation he will assist you.
PaassPay Credit Wallet FAQ’s
What is PaassPay Credit?
PaassPay Credit is the payment option who you can use for payment when you book a service.
How I get credits?
You can ask for credits from your Community Manager they will transfer the credit to your wallet and you directly pay them.
Can I transfer my credit to anyone?
Yes, you can transfer your credit to anyone by just using there registered email id on your credit wallet.
About
Whether you’re a service engineer looking to expand your reach or a retailer seeking to enhance your customer experience, PaassPay is here to support you every step of the way. Join us today and discover the ease and convenience of connecting, distributing, and transacting with your customers like never before.
Business name: PPQR Technologies Pvt Ltd.
Reg. address: 771A 2nd Street, Hindpiri, Ranchi-834001, Jharkhand(INDIA)
Mail: contact@paasspay.com